During your stay:For Oncology, Rehabilitation or Palliative Care.

Below is some helpful information for you about your stay whether you are with us for the day, overnight or short-term.

If you are staying overnight or short-term at Canossa Private Hospital you will be settled in a room. We have 94 private rooms with shared en-suites (two rooms per ensuite).

Our dedicated team of around 300 staff are focused on your care, comfort & safety for the duration of your stay. We partner with you and your family and at each step of your health care experience you will be consulted and included in health care planning and decision making so we can personalise your care.

All of our rooms are single rooms with a shared ensuite (two rooms per ensuite). All rooms feature split-system air-conditioning, a television and phone.

Our menus offer you choice and flavour with a range of meals. We cater for most dietary requirements. Please note, your meals may be determined by your treating clinicians if necessary.

You are welcome to access complimentary pastoral care services offered by The Canossian Sisters and local Catholic priests. We can also support you to engage with pastoral carers from other religious communities. Please speak to your nurse if you are interested. There is also an on-site chapel for personal reflection.

Visiting hours are 8am to 8pm daily. For palliative care patients there are no restrictions on visiting hours. Please note, reception is open from 8am to 4pm Monday to Friday. There is an intercom at the main door for after-hours access.

The cafe can be found on the ground level of the hospital. It is open Monday to Friday, from early morning to mid-afternoon and serves great coffee and a variety of delicious refreshments and treats.

From French-inspired pastries, including the highly coveted almond croissants, to an assortment of fresh gourmet salads, baguettes and bagels, there’s something to tempt even the most discerning taste buds.

The menu has been carefully crafted to offer a selection of seasonal ‘grab & go’ options, including nutritious fresh fruit, granola and yoghurt cups, assorted veggie cups, porridge with organic honey and fruit and much more.

Reception is open from 8am to 4pm Monday to Friday. There is an intercom at the main door for after-hours access. For after-hours phone contact please call 07 3717 5555 and follow the prompts. Alternatively, you can ask the staff for the direct phone number for the specific area you wish to contact.

At law, smoking is not permitted on the premises and is expressly prohibited under the Tobacco and Other Smoking Products Act 1998.

We have a zero tolerance approach to abuse aimed at staff and volunteers and we do not condone the consumption of large quantities of alcohol while you are an inpatient at Canossa Private Hospital. Please note, breaches of conduct could affect your admission.

Newspapers can be purchased at reception. Alternatively, you can ask the staff to arrange to have a paper delivered to your room at the same cost.

Canossa Private Hospital is proud to work closely with the Department of Veterans’ Affairs and has a dedicated Veterans’ Liaison Officer (VLO) to support Veteran’s and their families during their stay at Canossa.

Canossa Private Hospital can facilitate interpreter services if required. The extent of the service provided will be based on your clinical needs.

A patient record will be kept of your illness and treatment. This will be confidential, and access will be limited to healthcare professionals directly involved in your treatment. Your patient record will remain the property of the hospital. You may review your patient record; however, this needs to be requested in writing to hospital management.

If something does not go to plan during your care while in hospital, you can expect a member of your health care team to discuss what happened and any treatment you may require as well as letting you know what steps are being taken to prevent it happening again.


The hospital actively seeks your valuable feedback on the care and service provided. A formal compliment and complaints management process is in place to address any issues.

It would be appreciated if you would complete a Patient Survey Form (available in recovery, at reception and via our feedback page).

If you have any complaints/concerns during your stay, please ask to speak to the Nurse Unit Manager or write to the Director of Clinical Services.

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Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian Healthcare system. These rights are essential to make sure that, wherever and whenever care is provided it is of high quality and is safe. A copy of the Charter can be found in the Patient Information Booklet at your bedside.