HOSPITAL SERVICES

GENERAL INFORMATION

Canossa Private Hospital is a modern surgical and medical facility located in Oxley in the Western Suburbs of Brisbane, approximately 20 minutes from the CBD.

The hospital is a not-for-profit organisation and caring for patient’s needs is our first priority.

Our approach to health care is reflected in our mission, and patients are cared for compassionately and holistically.

The hospital currently has 90 private inpatient beds each with picturesque views of the surrounding Brisbane Valley.

Happy Senior Couple

Specialty Services

There are also 13 Oncology chairs and a large Outpatient Rehabilitation Centre.  Specialty services provided include:

  • Surgical Services
  • Rehabilitation – Inpatient and Outpatient Programs
  • General Medicine
  • Oncology
  • Palliative Care

A Medical Centre and Specialist Centre are situated on the hospital grounds and provide a range of services, including:

  • Radiology
  • Pharmacy
  • General Practice and Specialist Services
  • Pathology
  • Physiotherapy
  • Dentist

Hospital Location & Car Parking

There is free on-site car parking, with the preferred access being via Entrance No. 2, 169 Seventeen Mile Rocks Road, Oxley.  A link to our location on Google Maps is included here.

The Hospital is located in the main building known as Magdalen House.  All our facilities are well-signed and our friendly staff are also happy to assist you should you require any assistance with directions.

Outside

Payment Information

It is very important that you approach your admission to hospital well informed of the financial responsibilities. Please read the following information and contact the hospital if you have any concerns or queries.

Privately Insured Patients – We recommended confirming the following with your health fund prior to admission:

  • Does my health fund cover me for my procedure or medical admission?
  • Do I have an “excess” payment on my insurance policy?
  • Are there any co-payments?
  • Are any prosthetic or disposable items used in the surgery not covered by my insurance?

DVA Patients – Gold card holders are covered for all care. White card holders are required to check with DVA to determine if they are covered for the specific admission.

Work Cover and Third Party Patients – Total payment must be made on admission unless approval for admission has been confirmed by your insurance company.

Uninsured Patients – Total payment must be made on admission. Please contact the hospital prior to admission for an estimate of fees and charges. As this is an estimate only, in the event of unforeseen complications or variations from the proposed treatment the cost may vary.

Costs that may be incurred and not be covered by your health fund

  • Pharmacy
  • Pathology
  • X-ray
  • Medical fees – surgeon, anaesthetist, assisting surgeon, other consultants
  • Non-local phone calls
  • Other incidentals and equipment (agreed to prior to purchase such as walking frames etc.)

Payment Options – For your convenience payment may be made by cash, EFTPOS, MasterCard or Visa. If you have any further questions, please phone the hospital accounts department on Ph: 07 3717 5555.

Reception

Reception is open from 8:00am to 4:00pm Monday to Friday and can be contacted on Ph: 07 3717 5555. There is an intercom at the main door for after-hours access. After- hours phone contact is through an automated phone system by dialing 07 3717 5555 and following the prompts for the Private Hospital. Alternatively, you can ask the staff for the direct phone number for the specific area you wish to contact and dial the unit directly.

Telephones

You can make free local telephone calls from the telephone by your bed. Please note that all other calls must be paid for prior to discharge.

Veterans’ Liaison Officer

Canossa Private Hospital is proud to work closely with the Department of Veterans’ Affairs and has a dedicated Veterans’ Liaison Officer (VLO) to support Veteran’s and their families during their stay at Canossa. The VLO will contact you soon after your admission.

Patient Record

A patient record will be kept of your illness and treatment. This will be confidential and access will be limited to healthcare professionals directly involved in your treatment. Your patient record will remain the property of the hospital. You may review your patient record, however this needs to be requested in writing to Hospital management.

Open Disclosure

If something does not go to plan during your care while in hospital, you can expect a member of your health care team to discuss what happened and any treatment you may require as well as letting you know what steps are being taken to prevent it happening again.

Quality Improvement

Canossa Private Hospital is proud of its high standard of care and is fully accredited against the Core Standards for Safety and Quality in Healthcare.

The hospital contributes patient care outcome information to a number of external organisations to assist to compare our results with those of other hospitals. These include the Australian Council on Healthcare Standards, Queensland Health Adverse Outcomes, Private Health Funds, the Department of Veterans’ Affairs, the Australian Rehabilitation Outcome Centre and the Queensland Government’s ‘Inform My Care’.

Canossa Private Hospital’s clinical outcome results are consistently of a high quality.

Contact

Canossa Private Hospital
169 Seventeen Mile Rocks Road
OXLEY Q 4075

Ph:  07 3717 5555
Fax: 07 3375 3860
Email: canossa.reception@ozcare.org.au

Visiting Hours

There are no set visiting hours. However, we recommend you check with the specific clinical area prior to making arrangements to visit.

Pastoral Care

A Pastoral Care worker is available to offer spiritual support and counseling to patients. Should you wish to speak with a Pastoral Care worker please advise your nurse.

Interpreter Service

Canossa Private Hospital offers interpreter services if required. Please advise your nurse if you require these services.

Consumer Participation

Canossa Private Hospital places importance on delivering care that is based on partnering with patients and their families. At each step of the health care experience patients are consulted and included in health care planning and decision making. You are welcome to contact us if you would like to give us feedback about potential new services the community may require.

Compliments/Complaints

At Canossa we greatly appreciate your feedback as it assists us to make ongoing improvements to our hospital and our services. A Patient Satisfaction Survey Form can be found in the Patient Folder at your bedside. Alternatively, you can provide feedback to the Nurse Unit Manager, or by contacting us after your stay.

Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian Healthcare system. These rights are essential to make sure that, wherever and whenever care is provided it is of high quality and is safe. A copy of the Charter can be found in the Patient Folder at your bedside.

Smoking

At law, smoking is not permitted on the premises and is expressly prohibited under the Tobacco and Other Smoking Products Act 1998.

Newspapers

Newspapers can be purchased at reception. Alternatively, you can ask the staff to arrange to have a paper delivered to your room at the same cost.