Canossa Private Hospital is fully accredited against the National Safety and Quality Health Service Standards, a set of standards established by the Australian Government for all public and private hospitals to align and ascertain high quality in health care across the board.
At Canossa Private Hospital, we are fully committed to making sure patients are provided with the best possible experience during their hospital stay. Patient experience often reflects the personal side of care. To evaluate how well we meet patient needs, we invite our patients to complete our patient satisfaction survey. Completion of our survey is voluntary and anonymous. The surveys are then collated and analysed for feedback to identify any opportunities for improvement. To date, our recent surveys reveal very high levels of overall satisfaction levels.
At Canossa Private Hospital, we measure the ability, mobility and independence of patients on admission and again on discharge, to see how they are improving. We use the internationally recognised Functional Independence Measure scale (FIM), a scale which measures the success of rehabilitation.
At Canossa Private Hospital we benchmark our performance regarding several indicators against other facilities to assess and evaluate our performance against similar cohorts. Our assessed indicators involve hospital-wide indicators, day patients’ indicators, and rehabilitation indicators.
Canossa Private Hospital follows strict infection control procedures and staff take every precaution to prevent infections. A specialised infection control officer collects and analyses data on infections to identify and implement best practices to reduce infection rates.